LEGAL
Privacy Policy
This page explains how SiteLumo handles information submitted through this website and the services connected to it.
Last updated: September 2026
This Privacy Policy describes how SiteLumo handles personal information in connection with this website, enquiries, purchases and service delivery.
1. Information You Provide
SiteLumo may receive information that you choose to submit through contact forms, quote requests, project briefs, email, WhatsApp or other direct communication. This can include your name, contact details, company information, project requirements, files, links and other information you voluntarily provide.
2. Information Generated Through Website Use
The website and its technical infrastructure may generate standard technical information needed to operate, secure and maintain the service, such as browser, device, request, security and server-related data. The exact information available can depend on the hosting, security, analytics and other tools currently enabled on the website.
3. How Information Is Used
Information may be used to respond to enquiries, prepare quotes, deliver agreed services, communicate about active projects, maintain the website and its security, troubleshoot technical issues, keep necessary business records and support other legitimate operational purposes connected to SiteLumo’s services.
4. Project Files and Credentials
Project briefs may include content, documents, images and reference materials needed for delivery. Passwords, private keys, API keys, recovery codes and other sensitive credentials should not be submitted through general website forms. If privileged access is required for a project, it should be handled separately at the appropriate stage.
5. Service Providers and Third-Party Tools
SiteLumo may rely on third-party services to operate parts of the website or deliver services, for example hosting, forms, email, ecommerce, security, communication or other technical infrastructure. Information may be processed by those services when necessary for the relevant function. These providers process information only as needed for the relevant service, subject to their own terms and privacy practices.
6. Payments
If payment functionality is provided through the website, payment-related information may be handled by the payment services connected to the checkout process. Payment information is processed by the payment provider shown during checkout; SiteLumo does not receive or store full card details unless expressly stated.
7. Cookies and Similar Technologies
The website may use cookies or similar technologies for functions such as login, ecommerce, security, preferences, analytics or other site features. Cookies and similar technologies are used only as required by active site features and any consent settings presented to visitors.
8. Data Retention
Information should be retained only for as long as reasonably needed for the purpose for which it was collected, project delivery, legal or accounting obligations, dispute resolution, security and legitimate business records. Retention periods vary by the type of information and the operational or legal purpose for keeping it.
9. Your Choices and Requests
Depending on the laws that apply to you, you may have rights relating to access, correction, deletion, restriction, objection or other control over personal information. Requests can be sent to support@sitelumo.com. The exact legal rights available can vary by location.
10. Security
Reasonable technical and organisational measures may be used to protect information, but no website, network or storage system can guarantee absolute security. Users should avoid sending unnecessary sensitive information through public or general-purpose forms.
11. International Use
SiteLumo may work with customers and service providers in different countries. Where information is processed across borders, the applicable requirements can depend on the locations involved and the services used. Where cross-border processing occurs, SiteLumo and relevant service providers handle information subject to applicable legal requirements.
12. Changes to This Policy
This Privacy Policy may be updated as SiteLumo’s website, services, tools or legal requirements change. The updated version should be published on this page with a revised date.
13. Contact
Questions about this Privacy Policy can be sent to support@sitelumo.com.