LEGAL
Terms & Conditions
These terms describe the general conditions for using the SiteLumo website and purchasing or engaging SiteLumo services.
Last updated: September 2026
Important: These are general website and service terms. A specific checkout, written quote, scope, milestone plan or project agreement may contain additional project-specific terms. Where a project-specific written agreement clearly differs from these general terms, the project-specific terms should govern that project to the extent stated.
1. About These Terms
By using the SiteLumo website, submitting forms, purchasing a listed service or agreeing to custom project work, you agree to the terms that apply to that use or service. If you do not agree, do not proceed with the relevant purchase or engagement.
2. Services
SiteLumo provides digital services that may include websites, ecommerce work, software and apps, AI and automation, maintenance, troubleshooting, hosting-related support and other agreed digital work. The exact deliverables for a project are determined by the purchased package, written quote, confirmed scope or other project-specific written agreement.
3. Standard Website Packages
Standard website services may be offered as fixed-price products through the website. After checkout and payment, the customer is expected to complete the Project Brief and provide the information and materials needed for delivery. The package description and any written project confirmation determine what is included.
4. Custom Projects
Custom software, apps, AI work, maintenance, redesigns and other variable-scope work normally begin with a Request a Quote and written clarification. Scope and price should be confirmed before development starts. Custom projects normally require the agreed deposit before work begins, and larger projects may use milestone payments.
5. Scope and Changes
Work is delivered against the agreed scope. Requests that materially add pages, features, integrations, responsibilities or other work beyond the agreed scope are not automatically included. Material scope changes should be clarified and, where applicable, priced and approved before they are added.
6. Customer Responsibilities
Customers are responsible for providing reasonably accurate information, timely decisions, content, files, access and approvals needed for the project. Customers should have the necessary rights or permission to use the content, trademarks, images, software, data and other materials they provide.
7. Communication and Approvals
SiteLumo uses a written-first workflow. Requirements, decisions, feedback and approvals may be handled through forms, email, messaging, screenshots, links or other written communication. Meetings are not required unless both sides agree that one would be useful. Customers should review requests for approval carefully before confirming them.
8. Payments
Prices and payment structure are determined by the checkout, quote or project-specific agreement. Standard website packages may require payment at checkout. Custom projects normally use an agreed deposit before work begins, with the remaining amount due according to the written project terms; larger projects may use milestones. Any taxes, currency conversion or payment-service charges that apply to a transaction depend on the actual transaction and provider.
9. Delays and Inactivity
Project timing can depend on customer materials, feedback, approvals, access, third-party services and technical conditions outside SiteLumo’s control. If required customer input is delayed, the project schedule may also move. Any specific pause, restart or inactivity policy should be defined in the applicable project terms if needed.
10. Third-Party Services
Projects may rely on third-party platforms, plugins, themes, APIs, hosting providers, payment services, software libraries or other external services. Those services may have their own terms, pricing, licensing, availability and technical limitations. SiteLumo does not control changes made by third-party providers.
11. Access and Security
Customers should not send passwords, private keys, API keys, recovery codes or other sensitive credentials through general website forms. If privileged access is required, it should be shared separately at the appropriate project stage using a suitable method. Customers remain responsible for protecting their own accounts and credentials.
12. Intellectual Property and Licences
Ownership and handover of custom work should follow the purchased product terms, written quote or project-specific agreement. Third-party software, themes, fonts, plugins, APIs, stock assets, libraries and other licensed components remain subject to their respective licences and are not transferred beyond what those licences allow.
13. No Guaranteed Business Outcome
SiteLumo can provide agreed digital work, but does not guarantee specific revenue, sales, search rankings, traffic, conversions, investment results, regulatory approval or other business outcomes that depend on factors beyond the delivered work.
14. Maintenance and Ongoing Services
Ongoing maintenance or managed digital support is provided only when separately agreed. Completion of a website, software or other project does not automatically create an ongoing maintenance obligation unless that support is included in the purchased package or confirmed in writing.
15. Cancellation, Refunds and Project-Specific Terms
Cancellation, refund, rescheduling or termination terms depend on the service and the stage of the project. The applicable terms will be stated at checkout, in the relevant product terms, quote, or project-specific written agreement. Where a project-specific written agreement applies, it governs that project. Any rights that cannot legally be excluded or limited remain unaffected.
16. Website Availability
SiteLumo aims to keep the website and its forms available, but continuous or error-free availability is not guaranteed. Maintenance, hosting incidents, network problems, third-party outages or other technical events can temporarily affect access.
17. Limitation of Liability
Any limitation of liability should be interpreted subject to applicable law and any project-specific written agreement. Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by applicable law.
18. Governing Law and Disputes
If a dispute arises, the parties should first try to resolve it through written communication. Any governing law, forum, or mandatory consumer rights that apply will be determined by applicable law and any project-specific written agreement.
19. Changes to These Terms
These Terms & Conditions may be updated as SiteLumo’s services, commercial process or legal requirements change. The current version should be published on this page with an updated date.
20. Contact
Questions about these Terms & Conditions can be sent to support@sitelumo.com.